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KEPRO Counseling Services

Need to talk it out? Let experienced counselors help address personal problems from the comfort and convenience of home. Call 24/7 for an assessment, then schedule up to six free phone sessions to discuss job issues, financial or legal stress, relationship issues, grief or loss, and more.
  • Sessions are typically available within three business days of your initial call
  • Get help determining the best course of action with strategies like goal setting, and solution-focused problem-solving
  • All counselors have a master’s degree and at least five years of experience
  • Counseling Services does not provide financial or legal advice, but can assist with stress and anxiety caused by financial or legal issues

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FAQ

Does Counseling Services provide long-term counseling?
No. Counseling Services provides short-term counseling only.

Will I be charged when using Counseling Services?
No. All included sessions are free of charge.

How many sessions are included?
Counseling Services provides you and each of your legal dependents with up to six phone sessions per issue, per year.

Can dependents of all ages use Counseling Services?
Counseling Services may only be used by dependents aged 14 and above.

How long are the sessions?
The average length of each phone session is 45-50 minutes.

Will I speak with a qualified counselor?
Yes. Counseling Services provides you with access to experienced, master’s degree-level, professional counselors.

Can this service assist someone in crisis?
Counseling Services is designed to provide problem assessment, education, information, and assistance with initial crisis management.

What if I need help beyond the scope of Counseling Services?
If needed, counselors will refer you to the right resources for your problem. The cost of these services are not included in this benefit.

Is this service confidential?
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling Services will share information with the required parties.

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What is Counseling Helpline?
Counseling services are not available for minors 13 and under.

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DISCLOSURES

This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.

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Not available to VT, WA, UT or PR residents. Telehealth operates subject to state regulation and may not be available in certain states.